Policies

Informed Consent

By engaging with MoveMe Injury Rehab services, clients affirm that the information provided is true to their knowledge and understand that it will remain confidential. Clients authorise MoveMe Injury Rehab to contact them regarding health-related matters, appointment scheduling, and clinic announcements.

The consent covers chiropractic care, physiotherapy, and remedial massage therapy. Clients acknowledge understanding that results are not guaranteed and that treatment carries inherent risks including muscle and joint soreness, muscle strains, joint sprains, fractures, disc injuries, nerve injuries, stroke and stroke-like episodes.

Clients can withdraw their consent at any time. Consent covers the entire course of treatment for the present condition, and for any other future condition(s).

Home Massage Policy

MoveMe Massage operates as a mobile service treating patients in their homes. Key requirements include:

• Clients must provide sufficient space in their location suitable for a massage table with sufficient room to move around
• The space must be clean and open with a comfortable temperature
• Cancellations require 24-hour notice; failure to notify results in forfeiture of payment
• Proper notice allows refunds as credit applicable to both in-clinic and mobile services
• Clients should allow 15 minutes before and after appointments for delays

Product Policy

Refunds and exchanges are not permitted except when products are deemed faulty under law, in which case exchanges or refunds apply following staff inspection.